Prices

All our prices are clearly displayed. The price that you see is the price that you pay. All taxes have been included. The charges for postage and packing are as set out during the order process. Euro pricing is an estimate based on current exchange rate information provided by our bank and which may not be the same rate that your credit card provider would charge and is subject to change. All billing is done in UK pounds sterling and any exchange rate quoted cannot be guaranteed by us. Please check with your credit card company for your current billing exchange rate before ordering.

 Payment

We accept all major credit and debit cards. Unfortunately we cannot at this time accept American Express or Laser Card. Payment will be debited at the time of placing the order or within 3 working days of the order being received. Goods will not be dispatched until paid for in full.

Cancellation, Returns & Exchanges

You may if you wish cancel your order within 7 working days after the date of delivery for a full refund or exchange. (excluding postage & packaging). If you wish to cancel an order must notify us within the 7 working day period. Your statutory rights are not affected. We are unable to offer exchanges or refunds for any opened product for hygienic reasons. Goods must be returned to us unopened and in the condition they were despatched to you. A full refund would be made within 30 days from cancellation provided the goods are returned to us in their original condition. (excluding postage & packaging). The customers would bear the full cost of postage & packaging when returning the goods. Any damaged or defective items would be replaced without charge and the cost of return postage refunded. Please keep proof of postage. Damaged or defective goods must be returned to us before replacements can be sent. Credit card refunds would be to the card used for the original purchase. Allow at least 2 billing cycles for your credit to appear on your card statement. Please contact customer services to arrange a return support@lookinggoodgirl.com

Delivery

Orders are usually despatched within 24 hours of clearance of funds and delivered within 2 to 10 working days (depending on the destination). If for some reason we cannot deliver within the agreed time we will inform the customer immediately and arrange another time for delivery.

Out of Stock Items

Any out of stock items will be sent separately from main order at no extra cost to you. Unfortunately this does not include larger or bulky items.

Security

You can shop with Looking Good Girl safe in the knowledge that your transactions are secure. The payment gateway for Looking Good Guy is provided by SagePay (Protx) employing the most modern 128 bit Secure Sockets Layer (SSL) encryption technology to prevent any unauthorised persons gaining access to credit card information entered on our website. This allows transmission of potentially sensitive information over the Internet in an encrypted form, which is not readable by third parties.

Transactions on your credit card or debit card will appear as DMC

Advertising

All our advertising meets the conditions as set out by the Advertising Standards Authority code.

Consumer Law

We promise to meet our obligations under the consumer protection laws currently in force, which includes:
The Trade Descriptions Act 1968
The Consumer Credit Act 1974
The Unfair Contract Terms Act 1977 and the 1994 Regulations
The Sale of Goods Act 1979
The Supply of Goods and Services Act 1982
The Consumer Protection Act 1987

Contracts & Statutory Rights

These Terms and Conditions do not affect your statutory rights as a consumer' as required by the Code of Practice.

Refunds

We offer an immediate product exchange or refund (excluding postage) if the goods arrive faulty, damaged or are different from those the consumer ordered, taking into account the original method of payment.

Guarantees

We offer a full money-back guarantee on all our goods. Should any be found to have faults we offer a replacement at no cost to the customer - excluding incorrectly ordered items. This guarantee does not affect the buyers' statutory rights.

Receipts, Bills and Settlement Errors

We always provide a receipt with the goods. We promise to correct any errors in bills, receipts or payments as soon as possible.

Customer Feedback

We welcome all feedback on our service and would encourage you e-mail us at any time with any suggestions or complaints that you might have. If you feel it necessary to make a complaint you can be assured that we will address your complaint as a matter of priority. Only in this way can we provide a better service to you the customer.

Please email us at support@lookinggoodgirl.com

Data Protection and Privacy

We promise to meet the conditions of the Data Protection Act 1984.
We will never send you any third-party marketing materials, or pass your details to others.

Customer Support and Service

Our customer support can be contacted by e-mail at support@lookinggoodgirl.com This will normally be available from 09:00 - 17.00 Mon -Fri

Product Pictures and Descriptions

We have done our utmost to ensure that we provide accurate information about all our products. However, Looking Good Girl cannot guarantee the product pictures and descriptions to be completely accurate and denies all and any liability.